Transfer Flow

LESSON Nº 2.2

During this lesson, we will present to you all the required steps from the time you receive the transfer request till the end of the ride.

Transfer Flow

1. Airport Pickup or Drop-off 2. Hotel Pickup 3. Train Station Pickup 4. Port Pickup 5. Tour

Types of Transfers

How to accept a transfer

Before each transfer, you need to check all the details

Don’t forget to check the chat in your Welcome app for any message from the traveller!

You should also track the flight for delays You can use a tracking app for this! Check the Airport’s Arrivals Page

Always be on time and have your car ready for the travellers

When you arrive to pick up the travellers, you should slide  "I'm at pickup location"

After writing the name of the customers on the Welcome board, you should wait for the travellers in the arrivals hall

Complimentary waiting time

Welcome offers 60 minutes complimentary waiting time for airport pickups! *For other types of transfers, you can check our help center.

When you meet the travellers

1. Welcome them 2. Slide "I met the traveller"

Share tips for your city Consider the traveller as your friends or relatives Make suggestions based on the trip profile

During the ride

When at drop off location, slide "Complete ride"

End of ride

2. Give a receipt to the traveller (full amount according to the Welcome app)

3. Inform the travellers  that you can book extra rides if they need one 4. Ask the travellers if they need assistance with the luggage 5. Say Goodbye

6. Slide «Close ride»

Thank you!

Thank you!